Help
e-Rewards is a market research panel specialising in paid online surveys. Our members opt-in to take surveys, earn credit and redeem for a fantastic selection of rewards.
As a member, you'll be sent activities via email, or your personal Dashboard.
For every activity you complete, you'll earn Opinion Points. Once you’ve earned enough, you can exchange your credit for vouchers from top brands. Activities normally pay between 400 and 1400 Opinion Points.
To start an activity, simply follow the link within your email or click a Survey Tile from your Dashboard.
From time to time, you’ll also receive short ‘profile’ surveys which help us get to know you better. These studies allow us to keep your profile up to date, meaning you’ll receive more relevant surveys. Profile surveys are unpaid.
e-Rewards is an invitation-only community. To join, you’ll need to receive an email invite from one of our selected partners.
Once you've registered, you'll receive an email confirming your details. Please follow the link in this email to activate your account.
Can't find your activation email? Don't worry, we'll send a reminder after a few days.
Yes. This community is only available to people currently living in Australia.
The minimum age to join is 16. Unfortunately, this is a legal requirement and we are unable to accept any members under this limit.
No. It's completely free to join and you can leave at any time. We reward you for completing activities and only send you emails when we have an activity available for you.
No. We only allow one account per person.
If you're having trouble signing up, you can get in touch by clicking here.
To help get you set up, we'll need:
- The error message you see when trying to join
- Your full name
- Your email address
- Your full home address
Remember, we only allow 1 e-Rewards account per person and 2 per household.
When signing up, please make sure:
- your email address is in the correct format (example@gmail.com)
- you have not previously registered with this email address
- you have the correct IP address for your region
If you're still having problems, get in touch.
When you join e-Rewards, you should receive an activation email to the address you provided within 24 hours. Remember to check your spam folder.
If your email hasn't arrived after 24 hours, you can also re-send it by logging in to your e-Rewards account.
Still haven't received your email after re-sending? Your email provider may be blocking it.
In this case, please get in touch and request to update your email. You'll need to provide us with your date of birth and a new email address.
If you have a query or would like to report an issue, you can get in touch by clicking here.
When contacting us, please include as much information as possible about your query. The more you tell us, the quicker we'll be able to resolve your issue.
Sometimes, you may need to clear your browser's cache and cookies to prevent errors.
You can find instructions on how to do this in your browser's help section.
If, after clearing your cache and cookies, you're still experiencing issues, please get in touch.
Whenever you like. There is no minimum membership period and you can stay a member for as long as you wish.
To access your account, simply 'Sign In' at the top of your screen, or click here.
Once you've logged in, head to 'Account' from the drop-down menu to view your survey history, redemption history and more.
If you'd like to reactivate your account, please get in touch.
You can reactivate at any time within 365 days of deactivation.
Alternatively, you can close your account by going to your account 'Preferences' or contacting us.
It depends on what you'd like to update.
To change your home address or password, simply log in and select 'Account' from the drop-down menu. You can update your details in the 'Member Details' section.
If you'd like to update the email address associated with your account, you'll need to get in touch.
This is because your email is the main login credential for your account.
Having difficulties accessing your account? Don't worry, we have a simple checklist to help you get back to taking surveys in no time.
1. Ensure you've entered your details correctly. Your username is your full email address. Passwords are case sensitive.
2. Ensure cookies are enabled in your browser
3. Ensure your browser/ISP settings aren't blocking access to e-Rewards
4. Ensure your firewall settings aren't blocking access to e-Rewards
5. Ensure you've added e-Rewards as a Trusted Site. You can do this by heading to Tools>Internet>Option>Security>Trusted Sites from your browser's toolbar menu.
6. Ensure your anti-virus program isn't blocking access to e-Rewards
7. Remove any adware and/or spyware from your system
If you're still having problems logging in, try manually typing www.e-rewards.com.au into your browser, or get in touch.
If you'd like to change the email address connected to your e-Rewards account, you'll need to get in touch.
Please include your current email, the new address you'd like and your date of birth.
Don't worry, it's easy to reset your password. To get started, click here and follow the simple instructions.
To change your password, log in and select 'Account' from the dropdown menu.
You can then update your password in the 'My Details' section.
As a renowned provider of quality market research, we take the validity of our data very seriously.
If we have concerns about a member's account, we may need to freeze their access to e-Rewards while we investigate.
We may suspend/freeze malicious accounts for the following reasons:
- A member has several accounts or is linked to another suspended/frozen account
- A member has been answering surveys too quickly
- A member has more than 2 accounts per household
- A member supplies information not consistent with their e-Rewards profile
- A member's email address is not valid/unable to receive surveys
- A member attempts to take more than 1 survey at once
We may also take action if we have reason to believe your account is in any way harmful to our status as a provider of market research.
If we have concerns about a member's activity, we may suspend/freeze their access to e-Rewards while we investigate.
If you think your account has been suspended/frozen by mistake, please contact our member support team here.
Already spoken to our member support team? Please be patient. Our fraud team will be investigating why your account has been flagged. We'll contact you with more information as soon as we can.
To close your e-Rewards account, log in and head to 'Account' from the drop-down menu.
From here, select 'My Details' then 'Preferences' from the options on the left. Tell us why you're leaving then click 'Unsubscribe'.
Please note, any outstanding credit left in your account will be lost.
Want to earn the most from e-Rewards? You'll want to keep your profile up to date and complete.
The better we know you, the more relevant surveys you'll receive.
To update your information, sign in and go to the 'Surveys' tab.
The best way to maximise the number of activities you receive is by keeping your profile up to date.
The more we know about you, the more activities we can send your way.
If you're having trouble accessing an activity, copy and paste the link from your email into your browser. Make sure you copy the entire web address and avoid any line breaks.
Please note, if you follow an activity link and are not directed into the study, it means it's either expired or full. We apologise for any inconvenience.
Our activities vary in length but normally last between 15-20 minutes.
Every time you're sent an activity, we'll let you know an estimate of how long it'll take to complete.
If you're having trouble accessing an survey, copy and paste the link from your email into your browser. Make sure you copy the entire web address and avoid any line breaks.
We recommend using the latest version of popular web browsers like Chrome and Safari. Some activities may not be compatible with older browsers.
No. You can respond to as many or as few of your survey invitations as you like.
Unfortunately, once you've submitted your answer in a survey, you cannot change it.
This is to help us protect the integrity and accuracy of the data we collect.
We work hard to find surveys that are a perfect match for you.
That's why, before you start each study, we need to confirm that your age, gender and location are a good fit.
For example, if a survey is focused on motherhood and you are male, you won't qualify.
You may also find that your survey has closed before you had the chance to begin. Each study has a target number of respondents, and once this is reached, it will automatically end.
We don't share any responses submitted in uncompleted surveys.
To see less surveys you don't qualify for, we recommend keeping your profile accurate and up to date.
We need to know your personal information (age, gender, occupation, etc.) for 3 reasons:
- To have an accurate representation of our members
- To make sure you match the activity's intended demographics
- To find the best activities for your interests
We never share any of your personal information with anyone, even the people that create our surveys. That’s why you may have to re-enter information you’ve already given in the past when taking a survey.
While we appreciate the inconvenience of re-entering this information, this helps ensure our data is accurate.
All our activities have a deadline and a maximum number of respondents.
While the majority stay open for a few days, if an activity reaches its quota early, it will automatically close.
To give you the best chance of completing, we try to limit the number of invites for each activity.
Below are a few tips to help make taking surveys easy.
- Don't rush - carefully read and answer every question
- Be honest and consistent
- Check your spelling and try to avoid shortening words
- Only attempt one activity at a time
- Only use one account
- Make sure you attempt activities in the country you joined from
Your email may be stopping our activity invites. Don't forget to check your spam/junk folders and make sure you aren't blocking e-Rewards.
If you have anti-virus software installed on your device, you can also check your incoming email settings there.
We recommend using a personal email address and not one associated with your place of work or education.
Remember, you can also find all your activities on your Dashboard by logging in.
Unfortunately, you won't be able to complete activities or redeem outside the country you registered from. If you are visiting another country, please don't try to access your account.
Moving abroad long-term? Contact our member support team here and we'll investigate whether we can set up a new account for you.
As focus groups are little more complex than normal activities, it will take longer than normal to process your reward. You should expect to receive your credit within 6 weeks of completion.
The best way to qualify for more activities is to complete your profile. Make sure all the information is accurate and up to date to improve your chances of matching more studies.
Unfortunately, we aren't able to guarantee how often you'll be sent activity opportunities.
Businesses, product makers and more want a better understanding of the people using their services. Activities like surveys give them a peek into what you're really thinking.
It's simple. The better they know their customers, the easier it is to make their products and services better.
Products for testing normally arrive within 5-7 business days of ordering.
If your product still hasn't arrived after this time, please get in touch.
All our activities have a deadline and a maximum number of respondents.
If you see a quota full message, it means your survey has already reached the limit of participants. We apologise for any inconvenience.
Some of our activities and functionality requires Flash. This may mean you encounter errors when trying to participate on mobile devices and tablets.
Something gone wrong? Don't worry, we have a simple checklist to help you get back to taking activities in no time.
1. Ensure cookies are enabled in your browser
2. Ensure your browser/ISP settings aren't blocking access to e-Rewards
3. Ensure your firewall settings aren't blocking access to e-Rewards
4. Ensure you've added e-Rewards as a Trusted Site. You can do this by heading to Tools>Internet>Option>Security>Trusted Sites from your browser's toolbar menu.
5. Ensure your anti-virus program isn't blocking access to e-Rewards
6. Remove any adware and/or spyware from your system
7. Try to access your activity from a different browser/device
There may also be a technical problem with the activity. In this case, we'll fix the problem as quickly as possible and, if we can, re-invite you to the activity at a later date.
Please note, some activities can only be accessed once.
Unfortunately, there is currently no way to stop activity emails without closing your account.
You can, however, add a filter to your email client to stop our activity emails arriving in your inbox.
Please remember that the activity length included in our invites is an estimate. We base this on the average time it took to complete the study in testing.
We apologise for any inconvenience.
Unfortunately, once you've exited an activity you cannot re-enter.
However, if you were kicked out due to a technical issue, you may be invited to try again once we've fixed the error.
Don’t have time for an activity? Take part in one of our monthly Quick Polls.
Share your opinions on a range of topics in short, simple studies straight from your Dashboard. They're a fun, alternative way of having your say.
To redeem a reward, sign in and head to our 'Rewards' page.
Here, you'll see all our available rewards and how much they cost. Please note, you'll need a balance of 1200 Opinion Points or more to redeem.
We offer both online and physical rewards. You can toggle between them using the 'Filter' option at the top of the 'Rewards' page.
Simply pick your rewards and follow the steps to redeem.
Online vouchers will arrive by email within 24 hours. Physical rewards will arrive by post within 6 weeks.
To view your balance, just sign in. Your current balance is displayed at the top of the screen.
Your voucher should arrive by post within 6 weeks of redemption.
If you still haven't received your voucher after 6 weeks, please get in touch.
We'll need the postal address and transaction ID for your redemption.
Your voucher should arrive by email within 24 hours of redemption. Please remember to check your spam and junk folders.
If you haven't received your reward email, you can resend it from your account.
Sign in and head to your 'Account' page. From here, go to the 'Past Orders' section and click 'Re-send eCode'.
Can't see your re-send link? Please get in touch and give us the transaction ID.
Unfortunately, as online vouchers are sent immediately, we are unable to cancel after redemption.
Every time you complete an activity, you'll earn Opinion Points.
You can see the reward offered for each activity in your email or on the ‘Activities’ widget. Once you begin, you'll be asked a series of short questions to confirm your identity. Simply answer each question in full to progress and complete the study.
Your reward will be automatically credited to your account when you finish the activity. Certain rewards (such as for diary studies and focus groups) may take up to 6 weeks to arrive.
Remember, if you behave dishonestly, you may not be credited for the survey.
Once you've finished your activity, your credit should arrive in your account right away.
The only exception is for more complex studies like product diaries and focus groups. In these cases, it may take up to 6 weeks for your credit to arrive.
Never. As you long as you remain an active member of our community, your credit will always be ready to use.
However, if you close your account, you will lose any outstanding rewards currency.
For more information, please see our Terms and Conditions.
We're sorry that you're having difficulties with your reward.
Here is a common list of issues that may affect your ability to redeem.
- Don't redeem using a tablet or mobile device
- Only redeem in the country you registered
- Don't use shared computers/Wi-Fi
You can also try:
- Clearing your browser's cache
- Installing the latest version of Adobe flash player & JavaScript on your browser
- Ensuring your computer's time zone matches your current location
- Enabling cookies and allow third-party cookies. You can find information on this here (Enable Cookies on Web Browser) and here (Enable Cookies).
If you're still having problems, please try again after 24 hours, or get in touch.
Unfortunately, we don't allow you to exchange rewards.
As you continue completing activities with e-Rewards, you’ll level up.
There are five levels: Bronze, Silver, Gold, Platinum and our highest level, Diamond.
At each level, there are key milestones required to complete your level.
Your level is related to your membership, based on your actions like taking surveys and earning rewards.
You can level up by unlocking all the milestones available within your current level. For example, if you’re a Bronze member, you need to complete all the available Bronze activities to level up and become a Silver member.
You can also unlock achievements for levels above your current one. For example, if you complete 100% of your survey profile, you’ll get a Platinum status badge – but you cannot reach Platinum level until you’ve achieved all the necessary achievements.
Bronze members are just getting started. To reach Bronze status, all you have to do is sign up and activate your account.
Silver is the first step on the ladder.
To reach e-Rewards Silver status, members must:
- Complete their first activity
- Complete 25% of their survey profile
- Complete one activity in the last week
What is a Gold member?
Gold members are regularly complete activities.
To reach Gold, members must:
- Complete 50% of their survey profile
- Take a survey in two consecutive weeks
- Complete 10 activities
What is a Platinum member?
Platinum members are active and regular members who have almost completed their profile.
To reach Platinum status, members must:
- Complete 75% of their survey profile
- Take a survey in three consecutive weeks
- Complete 25 activities
What is a Diamond member?
Diamond members have reached the top. They have a complete profile, completed fifty activities (or more) and maintain regular activity.
To reach Diamond status, members must:
- Complete 100% of their survey profile
- Take a survey in four consecutive weeks
- Complete 50 activities
How do I maintain my level?
It’s simple - keep sharing your opinions. We recommend taking activities at least once a week to maintain your current level.
If you don’t keep it up, you will eventually lose your achievement for consecutive activities and drop down a level.
Similarly, you’ll need to make sure your profile is kept up to date. Certain sections, like technology and automotive, will expire over time – so if your profile completion percentage has dropped since you last logged in, check back and complete any sections that are incomplete.
The points earned from achievements can be found in your survey history page. This will show as 'community achievement'.
To see all the achievements you've earned, head to the ‘Achievements' tab.
At e-Rewards, your data security is paramount.
Any information you provide will be strictly used for research purposes only and is kept completely anonymous.
We'll never share your details with third parties without your explicit permission.
For more information, please see our Privacy Policy.
To keep your account safe, we ask you to verify any redemptions with your phone number.
When redeeming, simply enter your mobile phone number and we'll send you a unique 6-digit code. Enter your code when prompted to verify it's you and enjoy your reward.
Don’t have a mobile? Don’t worry, you can also verify your account using your landline.
Please note, if you redeem more than one reward within 7 days, you may be asked to verify each transaction.
Mobile verification helps us protect your account.
It provides a key extra step to make sure your redemptions are coming from you.
We only use your phone number to provide additional security. We will never use your number or marketing purposes or share it with third parties.
To change the phone number you use to validate your redemptions, you'll need to contact our member support team.
Please get in touch and we'll be happy to help.
We're sorry to hear you're having trouble. Before you try again, make sure:
- You entered your number correctly
- Your number is unique & valid
- Your phone is able to receive SMS/voice texts
Still having problems? Get in touch and tell us the number you're trying to use. We'll investigate further and get back to you as soon as possible.
At e-Rewards, all your personal information, including your email address, is kept private and secure.
We'll never use any of your personal information for marketing purposes without your explicit consent.
For more information, please see our Privacy Policy.
The law states we must inform you that e-Rewards uses Cookies - that's why you'll see a pop-up when you first visit our site.
Most websites you visit use Cookies to pass information from one page to the another. For example, remembering your login details so you don't have to enter them every time you visit.
There is no installation of a tracking program and you can clear your Cookies at any time.
Generally, you'll receive a Security Certificate warning for one of three reasons:
-Your device's date/time is incorrect
- The security certificate has expired
- The website is not secure
If you see a Security Certificate warning from our site, first check the date and time on your device is correct.
You can also try clearing your browsing history and restarting your browser.
If you still see the warning, you'll need to accept/install our Security Certificate. For more information, please see our Privacy Policy.
If your issue persists, please get in touch.
At e-Rewards, we know your privacy and security are important.
Any information you share with us is kept completely anonymous and used for market research purposes only. We'll never share your details with a third-party without your explicit consent.
For more information, please see our Privacy Policy.
Every month we donate $10,000 to the American Red Cross in honour of the time our members take to share their views.
You don’t have to do anything other than continue taking part in activities.
Just by sharing your opinion, you’ll be helping countless people effected by crises around the world.
American Red Cross is a global community helping those who can’t help themselves.
From blood donations to disaster relief, their mission is to prevent and alleviate human suffering from disaster.
For more information, please visit their official site here.
No. This donation is done on your behalf and is separate to your activity rewards. It does not cost you anything and is not tax deductible.
Should you like to make a personal contribution, you can do so here.